WHEN WILL MY ITEM BE SHIPPED?

All pieces are made to order and shipped from Singapore, usually within 3-5 working days from placing your order unless otherwise stated. All items are sent registered delivery. You will be notified when the item has been shipped along with the relevant tracking number.

Any customs duties, taxes, etc that are charged upon delivery are your responsibility and are not reflected in my shipping charges. Click here for more details on shipping & returns

Should you require expedited shipping please do contact me via the contact form or email anna@craftedbya.com
 

CARING FOR YOUR JEWELLERY

To preserve the life of your jewellery it is recommended to allow perfume/lotions to dry before wearing and to avoid getting the items wet. Therefore it is preferable to avoid wearing jewellery while showering, sleeping or doing physical exercise.

It is also advisable to avoid wearing jewellery in swimming pools and spas as the chlorine can cause colour changes and even structural damage. 

Store silver in air tight bags or in boxes with anti tarnish strips to prevent scratching and tarnishing

MY SILVER JEWELLERY HAS TARNISHED - WHAT CAN I DO?

Sterling silver is comprised of 92.5% silver and 7.5% copper. As a result of the copper mixed in, tarnishing will occur. Salt and sulphur in the air, contact with detergent, cosmetics and even the chemicals in our sweat can cause tarnishing.

To help prevent, or slow down, tarnishing it is best to not get your jewellery wet or let it come into contact with chemicals.

If your jewellery does start to tarnish, rub gently with a soft cloth (ideally a silver cleaning cloth) to bring it back to it’s previous shine.  Charms should be wiped with a back and forth motion in a singular direction.  When polishing sterling silver necklace chain, remember to rub gently or you may break it.

It is recommended to give your jewellery a gentle polish after wearing.  It is also recommended to store either in airtight bags and/or with anti tarnish strips.

 

Still have questions?