This privacy policy should be read alongside, and in addition to, our Terms and Conditions
Privacy policy & COOKIES NOTICE
SECTION 1 - PERSONAL DATA
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, and financial information such as credit card numbers, debit card numbers or bank account information.
When subscribing to our newsletter you agree to the terms and conditions of our email marketing provider Mailchimp. Mailchimp’s terms and conditions can be found here.
SECTION 2 - COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information;
(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(j) any other incidental business purposes related to or in connection with the above.
We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed above for us.
The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
SECTION 3 - WITHDRAWING YOUR CONSENT
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request via email at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described above.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
SECTION 4 - ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make
(a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or
(b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request via email at the contact details provided below.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the GDPR).
SECTION 5 - PROTECTION OF PERSONAL DATA
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
SECTION 6 - ACCURACY OF PERSONAL DATA
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data via email at the contact details provided below.
SECTION 7 - RETENTION OF PERSONAL DATA
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
SECTION 8 - CONTACT
Please email data@craftedbya.com if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request. Alternatively contact us via the Contact form.
SECTION 10 - COOKIES POLICY
Cookies are small pieces of data that websites store on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features.
Our hosting platform, Squarespace, uses functional and required cookies to securely serve this website to you, along with analytic and performance cookies to view site traffic, activity, and other data.
Functional and required cookies:
Cookie name Duration Purpose
Crumb Session Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.
RecentRedirect 30 minutes Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.
CART 2 weeks Shows when a visitor adds a product to their cart
hasCart 2 weeks Tells Squarespace that the visitor has a cart
Locked Session Prevents the password-protected screen from displaying if a isitor enters the correct site-wide password
SiteUserInfo 3 years Identifies a visitor who logs into a customer account
SiteUserSecureAuthToken 3 years Authenticates a visitor who logs into a customer account
Commerce-checkout-state Session Stores state of checkout while the visitor is completing their order in PayPal
squarespace-popup-overlay Persistent Prevents the Promotional Pop-Up from displaying if a visitor dismisses it
squarespace-announcement-bar Persistent Prevents the Announcement Bar from displaying if a visitor dismisses it
Test Session Investigates if the browser supports cookies and prevents errors.
Analytic and performance cookies:
Cookie name Duration Purpose
ss_cvisit; ss_cvt 30 minutes Identifies unique visitors and tracks a visitor’s sessions on a site
ss_cookieAllowed 30 days Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies
ss_cid; ss_cvr; ss_cpvisit 2 years Identifies unique visitors and tracks a visitor’s sessions on a site
For more details on how Squarespace use cookies please see the following article from their website.
In addition to those used by Squarespace as detailed, we utilise analytics from Google Analytics and Facebook Pixel for Business. You can find out more about the cookies used here:
Google analytics: https://support.google.com/analytics/answer/6004245 and https://policies.google.com/privacy?hl=en
Facebook: https://www.facebook.com/policies/cookies/
When subscribing to our newsletter you agree to the terms and conditions of our email marketing provider Mailchimp. Mailchimp’s terms and conditions and cookie policies can be found here.
SECTION 9 - EFFECT OF NOTICE AND CHANGES TO NOTICE
This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
September 2021